Previously Asked Questions

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Question:
Hello, I am not sure who to contact. I completed all coursework and clinical requirements for the CWCN. Unfortunately I did not pass the exam. My eligibility to retest has now expired. What is required for me to be eligible to retest for the CWCN exam? Do I need to retake the courses? I have contact the testing facility and they did not provide a solution. Thank you.

Question:
My application for the Wound, Ostomy, and Continence certification examinations was approved on June 25, 2025. Under that application, I successfully passed the Wound certification examination in September 2025 and the Ostomy certification examination in March 2026. I took my first Continence examination on June 19, 2026, but unfortunately did not pass. When I attempted to schedule a retake of ny continence exam through PSI, I was informed that I was not eligible because: My application was limited to four attempts since I submitted one application for all three specialty examinations, and My 12-month eligibility period expired on June 25, 2026, requiring me to submit a new application. I understand that my 12-month eligibility period may have expired. However, I am seeking clarification regarding the statement about the four-attempt limit. Based on my records, I have taken: Wound examination – Passed (September 2025) Ostomy examination – Passed (March 2026) Continence examination – First attempt, unsuccessful (June 19, 2026)

Answered July 17, 2026
Please send your question to info@wocncb.org or call to discuss your concerns. From your description, it sounds like it may only be attributed to the eligibility period from the date of application, and when the 30-day retake waiting period is expiring. Thanks.

Question:
I did case studies utilizing a product within my facility. Is it possible for me to use these 11 case studies for a QI project, equaling 20 points out of the 80 required?

Answered July 17, 2026
Thank you for your question. Please refer to the handbook, page 12 and review the QI Project criteria. It must include a Problem, Identification and implementation and an evaluation with measurable data. In Appendix C, page 17 is an example of a QI Project. I do not believe case studies would be considered a QI project.

Question:
Hello, I have not received my new renewal certificate. It has been seven weeks now. How can I get a copy? Thank you Ruth E Robert

Answered July 13, 2026
Good Evening Ruth, please send an email to info@wocncb.org.

Question:
Hi, I was told i could use CEs and activities after my last PGP certification approval. I have retained the emails from PGP that are dated May 25, 2023, saying Congratulations your PGP applications has been approved for recertification in wound, ostomy and continence specialty. On my PGP dashboard is says Points Accrual:Oct 31, 2023 to Oct 31, 2028. Can this be changed on my PGP dashboard?

Answered July 8, 2026
Thanks for your question! Please send an email to info@wocncb.org and they will be able to clarify this for you.

Question:
Hi, can the NPIAP NDNQI modules 1-3 be counted under continence CE (2.0 CEs)? Under the learning objectives is differentiate: identify a pressure injury from other wounds and skin injuries. Apply interventions: Put pressure injury risk assessment and prevention interventions into practice.

Answered July 8, 2026
Thanks for your question! I am unsure of what the modules objectives are, but it sounds like this would fall under the wound specialty.

Question:
I have a WOC Nurse staff member that has lapsed certification. She was due to re-certify by March 31st, 2026. Can you provide direction for next steps? Her name is Heather Gleue. Please advise.

Answered July 8, 2026
Thanks for your question! Please have them send an email to info@wocncb.org and they will be able to assist.

Question:
My recertification card says my credentials expire on Sept 30 but the website says they expire on Nov 30. Which is correct? Thank you!

Answered July 5, 2026
Thanks for your question! Please send an email to info@wocncb.org and they will be able to clarify this for you.

Question:
I have started an Ostomy support group at my acute care hospital. I am having trouble finding where I can file this under the Ostomy PGP recertification portfolio. I originally started it as a quality improvement project but it states the project must be finished if I file it under quality improvement project.

Answered June 30, 2026
Thank you for your question. Depending upon the focus of your support group is how you can claim points, Example if you are doing an educational presentation this could go under teaching. Please review Pg 14 of the 2026 PGP handbook

Question:
I served as a consultant, expert witness in a legal case. I reviewed the case and submitted a deposition. The case was settled out of court in my client's favor. Can I use this activity in my portfolio?

Answered June 25, 2026
Yes, this will count since you did the work for the case, regardless of the outcome. Please see page 13 of the PGP Handbook for the "Expert legal case reviewer" activity.

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